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TERMS & CONDITIONS

SHIPPING AND DELIVERY

It is rare that any of Talas products are out of stock, and we will make every effort to ship your order merchandise as quickly and efficiently as possible. At times we may hold an order back from shipping if we are out of stock on an item which we are expecting to arrive soon, eliminating a backorder and additional shipping charges. However if an order is needed right away please let us know - the more information you can provide us the better we can serve your needs. Please note that weekends and holidays do not count as delivery days for fulfillment or delivery of orders. Additional shipping charges are charged on backorders.

We recognize that as a professional, receiving your products in good condition is just as important as how quickly you receive them. All orders are carefully packed by hand with attention to detail. Smaller quantities of papers and larger materials may be shipped rolled to avoid damage to corners in transit and reduce costs. Flat packing for larger quantities of paper and heavier materials are many times done with rigid foam insulation to protect edges.

SHIPPING CHARGES

Currently our web site only estimates shipping charges based upon the dollar amount of your order, and not by weight, destination and method of transportation you have chosen. Therefore shipping charges noted online are an estimate only and may be higher than estimated for heavy and oversize items (Davey board and boxes for example), express delivery service, and the number of packages that are required to ship your order. If you require an exact quote please contact us.

INTERNATIONAL SHIPPING

We currently ship all international orders by FedEx. We can ship by the U. S. Postal Service at a customer's request but please note that upon delivery of the goods to the post office, the title passes to the recipient who then may be responsible for damage or non-delivery. The recipient is responsible for all applicable duties and taxes incurred on international shipping.

We are also not aware nor can we be held responsible for import restrictions to each and every country around the world. Please check with your local government to make sure the products you are ordering can be legally imported into your country.

PRICES

All prices are current at time of publication but are subject to change without notice. Please write to us for large quantity price quotations and custom orders. All prices are in US currency and do not include applicable duties or taxes.

TERMS

Prices are FOB New York City. Credit terms are available for public institutions and government agencies. Corporate accounts can be arranged, please request a credit application. Payments can be made by VISA, Master Card, American Express, and Discover. We can also accept payment by wire transfer, or money order, please contact us for details. Foreign payments are subject to a $25.00 collection fee if not made in US dollars drawn on a U.S. bank. Returned checks are subject to a $25 fee. Resale and exempt certificates for NY State sales taxes are honored providing a properly completed form accompanies order or is on file.

SHIPMENTS

Wherever possible, shipment is made by ground service (UPS or Fed Ex ground). Their restrictions are 130" length and girth and 150lbs. per package. Oversized and large orders are sent by common carrier and guaranteed air service is provided by FedEx, DHL, etc. Restrictions on the shipment of hazardous materials are constantly changing. Remember, each hazardous material is subject to a $40.00 handling fee when shipped by Ground service, in addition to the freight charges that are calculated on the individual package. Accordingly, due to this charge, it is often economical to purchase larger quantities and ship less often. We cannot ship hazardous materials by air, either domestically or internationally. Please assess your needs accordingly.

DAMAGES & CLAIMS

We are not responsible for damages in transit although every effort is made to pack your order securely. Any visible damage should be noted when the package is signed for with the carrier. Notify the carrier of any concealed damage, request an inspection report and advise us. Shortages or discrepancies must be brought to our attention within 72 hours of receipt of goods.

RETURNS

All requests for returns are evaluated on an individual basis. Please order with the assistance of samples as colors and pictures online are not always represented correctly on computer monitors. A restocking charge of up to 15% may be required in addition to freight both ways. All cut merchandise such as fabric and custom-made products are non-returnable.

GUARANTEE

We are a professional supply house. We are not consultants and advise that prior to use all products be tested for suitability and the current literature be checked.

SERVICE

Talas is pleased to offer custom fabrication, sizing, and quantity discounts on many of our products. Special orders on merchandise not listed in this catalog may also be available. Please send us detailed information and Talas will be happy to obtain it for you.